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Virtual Meeting: Unemployment Insurance Modernization in New York

Michael Caplan an Unemployment Insurance Program Manager for the NYS Department of Labor will discuss Unemployment Insurance modernization. The New York State Department of Labor is halfway through its strategic modernization plan, an ongoing effort that will reduce call volume, enhance customer experience, and swiftly connect New Yorkers to Unemployment Insurance benefits. The focus of this initiative is to develop and implement technological solutions that will improve the UI benefit application process, check on the status of claims, and address claim issues with unprecedented efficiency with the goal of handling 100% of customer inquiries. The plan is part of an ongoing DOL effort to enhance the overall customer experience and reduce fraud.

Michael Caplan oversees the Unemployment Insurance Planning and Policy Division to lead a coordinated effort on modernization and technology implementation. Recently, the team’s successes have included implementation of robotic process automation and identity verification. Together, these initiatives decreased the administrative burden of claims processing, and reduced the burden of fraudulent activity on taxpayers. Michael is proud to serve the Capital District and state of New York which have been his home since birth. He received his Master’s in Business Administration with a concentration in Information Technology from the State University at Albany. He joined the Department of Labor in 2011 as a business analyst and has worked on Unemployment Insurance related technology since.

This event is hosted by the New York chapter of the International Association of Workforce Professionals. It is scheduled for 12:00 – 12:30 Eastern on December 8, 2022. All New York State employees are invited to attend, free of charge.  Please register here.

Attention NY State Employees: To be considerate of senior management and operational needs, please review all International Association of Workforce Professionals (IAWP) — New York Chapter content during regularly scheduled breaks, your lunchtime, and approved time off. For staff guidelines regarding leave, please review this link.