Intelligent Automation Transforming the Workforce
As more organizations seek to digitally transform their business processes, cognitive capabilities are rapidly creating a new class of intelligent automation (IA). Now, a report, shares lessons learned from early adopters of IA and provides advice on how workforce professionals, business leaders and human resources executives can manage the “people and organizational” implications on their businesses.
A 2017 Forrester report, “The Future of Jobs, 2027: Working side-by-side with robots,” predicted that “Automation will change every job category by at least 25 percent.” To help organizations deal with the potential impact of how jobs will be transformed as a result, KPMG presents practical advice on how businesses can:
- Capitalize on new economic opportunities, while safeguarding the well-being of employees and other stakeholders
- Capture the cost savings and other bottom-line benefits of automation, while releasing the potential of human capital to carry out more valuable activities
- Proactively manage and engage with their people as they transition to the “workforce of the future”
- Anticipate the impact of automation on the customer experience and use this knowledge to gain competitive advantage
Companies are placing significant demands on the HR function to evaluate and act on the continuous impact of developments such as IA and others on their workforces, including proactively identifying the required skillsets required as technology augments jobs, and instituting retraining programs for workers as a result.
The full Rise of the Humans 2 report can be accessed here